Contacts
Add, edit, and manage your contacts.
By Gareth and 2 others3 authors100 articles
Single customer view
View a contact's Insight data
Send a previously sent campaign
Use the scheduled contact importer
Understand the import report
About the Data Watchdog
Review contact emails with the Global suppression list
Use custom identifiers
Correct incorrectly mapped data fields during a contact CSV import
Manage and import contacts while updating fields or handling suppressed contacts
Merging SMS and Email contacts into unified contacts
Scenario 1: SMS and email contacts using broadcast SMS campaigns and SMS in automations
Scenario 2: SMS and email contacts using SMS campaigns but not SMS automations
Scenario 3: Sending to email contacts, while collecting SMS data outside of Dotdigital
Scenario 4: Using send SMS action node in live programs
Transfer mobile numbers from a custom data field to the Mobile number field
Segment Agent overview
Use Segment Agent to build and edit segments
Create a contact list
Add an individual contact to a list
Copy an existing contact to a list
Export a list
Merge contact lists
Delete, empty, and edit lists
Create a list based on contacts' geographical location
List permissions: restrict who can send to specific contacts
Take a random sample of contacts
List subscription notifications
Sort contact lists
Segmentation overview
Types of segment rules
Create a segment
Use intelligent segment templates
Copy, edit or rename a segment
Refresh, delete, or export a segment
Segment folders
Remove a segment and its contacts from your account
Create a segment from email replies
Using SMS replies to segment contacts
Create a segment based on purchase history
Copy or convert a segment to a list
List and segment analytics
Create a segment from campaign tags
Data field filter types in segment builder
Troubleshoot segment issues
Understand email contact suppression reasons
Suppressed contacts and domains
Adjust soft bounce settings
Turn off SMS hard bounce automatic suppression
Email opt-in types
SMS opt outs with stop words
Edit a contact's email opt-in type
Suppress a contact
Delete a suppressed contact
Resubscribe a contact
Export your suppressed contacts
Use verified double opt-in
Use verified double opt-in on existing contacts
Segment contacts with verified double opt-in
Establish when a contact subscribed
Set up a preference centre
Shared suppressions
Create a signup form
Use a customised unsubscribe form
Unsubscribe a contact
Add and remove suppressions from a list
Export suppressions from a list
Unsubscribe and Preferences page languages
Customise the resubscribe confirmation email
Customise the double opt-in confirmation email
Understand contact and channel suppressions
Manage unsubscribe links and preference centres