You can search for contacts by their email address, mobile number, or domain. Each search type matches in a different way:
Search by | Matches | Example |
Email addresses that start with your search term |
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Mobile number | Mobile numbers that start with your search term |
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Domain | Contacts whose domain exactly matches your search term |
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You can't search by name, Contact ID, or any other data field. If you want to group contacts by a data field, such as first name or company, a segment might suit you better. Learn more in Create a segment.
Before you start
Required permissions
You must be an account owner or have the following user permission:Contacts
Search contacts
Go to Audience > Contacts.
In the Search field, expand the left side drop-down menu and choose the identifier type you want to search by:
Email
Mobile number
Domain
Enter your search term in the text field. If you're searching by domain, enter the full domain without
http://orwww, for example,dotdigital.com.Select the search icon or press Enter on your keyboard. Contacts matching your search are listed, with their Email status, SMS/MMS status, and WhatsApp status shown for each one.
If you want to perform additional actions on the contact or list of contacts, then select the check box for the contact and expand the More actions drop-down menu.
To see a contact's details and activity, select their email address to open their Single customer view.
Learn more in Single customer view.
Find a contact that doesn't appear in your search
Contact search shows only the contacts in Audience > Contacts. If a contact you expect to find doesn't appear:
Check your search term
Email and mobile number searches match from the start, so enter the beginning of the address or number. Domain searches need the full domain.Check your suppressions
Suppressed and unsubscribed contacts don't appear in contact search. Go to Audience > Suppressions to search for them. Learn more in Manage suppressed contacts and domains.Check the recycle bin
Deleted contacts stay in the recycle bin for 30 days, and you can recover them from there. Learn more in Use the recycle bin.
Contact actions
To perform actions on one or more contacts:
Select the checkbox next to each contact you want to include.
Expand the More actions drop-down menu and choose from:
Action | Description | Help centre article |
Copy to list | Copy all the selected contacts into an existing list. | |
Send previously sent campaign | Send the selected contacts an email or SMS campaign from your sent campaigns list. | |
Delete from account | Remove all selected contacts from your account. Deleted contacts go to the recycle bin for 30 days. | |
Suppress from account | Add the selected contacts to the suppressed contacts list with the reason Suppressed by you.
You're no longer able to send to these contacts on the suppressed channels. | |
Unsubscribe from account | Unsubscribe a contact on an individual channel level, or at a contact level, so they no longer receive any marketing communications from you on either channel. |