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If you've been using both SMS and Email with Marketing, then your contacts will be separated by channel.

Merging SMS and Email contacts into unified contacts

For accounts that both send broadcast SMS campaigns and use SMS in automations.

Scenario 1: SMS and email contacts using broadcast SMS campaigns and SMS in automations

For accounts that use SMS and email, and send broadcast SMS campaigns, but do not use SMS in automations.

Scenario 2: SMS and email contacts using SMS campaigns but not SMS automations

For accounts that exclusively send emails and collect mobile numbers outside Dotdigital, with the idea of using them in the future.

Scenario 3: Sending to email contacts, while collecting SMS data outside of Dotdigital

If you're using the Send SMS action node in any live programs, you must replace these nodes with new SMS campaign actions.

Scenario 4: Using send SMS action node in live programs

Transfer mobile numbers that you have stored for your contacts in a custom data field to the system Mobile number field.

Transfer mobile numbers from a custom data field to the Mobile number field

Laura Russell

Gareth Burroughes

Merging contacts

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