Dotdigital

Understand how contact, channel, list, and domain suppressions work in Dotdigital Marketing, and how they affect your ability to market to contacts.

Understand contact and channel suppressions

Learn how to view, filter, and manage suppressed contacts and domains in Dotdigital Marketing.

Manage suppressed contacts and domains

What causes a suppression and what each email suppression reason means.

Understand email contact suppression reasons

Use suppressions to temporarily, or permanently, stop certain contacts from receiving your email or SMS communications.

Suppress a contact

You can delete a suppressed contact to remove their associated data fields and Insight data, while keeping their email address or mobile number to maintain the suppression.

Delete a suppressed contact

Download a file of contacts suppressed from a specific list.

Export suppressions from a list

Share suppression lists between accounts within your team.

Shared suppressions

Add and remove suppressions from a list

Suppressed contacts are those who have unsubscribed, bounced, ISP complained, or otherwise been removed from your lists.

Export your suppressed contacts

Set a threshold for the number of consecutive soft bounces allowed for a contact’s email address.

Adjust soft bounce settings

Stop automatically suppressing a mobile number after three hard bounces.

Disable SMS hard bounce automatic suppression

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Understand, manage, and troubleshoot contacts and channels that can't receive marketing communications.

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