Dotdigital

We're here to help you get the most out of Dotdigital Marketing.

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Get easy access and a smoother experience with our Progressive Web App (PWA).

Install the Dotdigital Marketing Progressive web app (PWA)

Access your Dotdigital Marketing account.

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Settings, teams, users, billing and payment details.

Account settings and admin

Manage team and user details, permissions, account usage and billing, and platform and feature settings.

Settings overview

Use Account settings to manage your account’s configuration, compliance, security, and feature availability.

Manage your account settings

Activate products and services you've added to your account.

Product activation information

Edit your profile information, preferences, and security settings.

Manage your user profile

You can purchase account upgrades and add-ons from a single location, making it easier to manage optional features for your account.

Buy upgrades and add-ons for your account

The account owner has full administrative access to the account.

Change the account owner email address

Update your password through your user profile.

Change your password

Add an extra layer of security to your account by requiring users to verify their identity when they sign in.

Secure your account with two-factor authentication

Dotdigital Marketing works on all modern browsers. Older browsers may offer less support.

Supported browsers for using Dotdigital Marketing

Recover deleted items or permanently remove data from your account.

Use the recycle bin

Technology service availability, support management and product release communication channels.

Global Service Level Agreement for Dotdigital

Knowing the expiration date of your domain is particularly important if you want to renew and maintain your domain.

Expiration and renewal of purchased domains

Safelist our IP ranges to prevent filtering issues and ensure your email campaigns and account features work as expected.

IP addresses used by Dotdigital Marketing

Password rotation requires users to change their Dotdigital Marketing password every 90 days.

Password rotation

For users of both platforms, easily switch between accounts without breaking your workflow.

Switch between Marketing and Personalization accounts

Time zone settings affect when your campaigns are sent, so it’s important to configure them correctly for your account.

Manage time zone settings

Account settings

Manage users, accounts, and shared templates.

Users and teams: Manage accounts, users and shared templates

Add users to your account and assign permission levels based on the access they need.

Add a user

Learn how to grant or restrict user access to accounts and configure permissions in Dotdigital Marketing.

Manage user access and permissions

Unlock a colleague’s user account, or remove their access by disabling or permanently deleting the user.

Unlock, disable or delete a user

User permissions determine what content is visible in the Single customer view.

How users of different permissions see Single customer view data

Share programs, segments, surveys, pages, and forms, custom building blocks, as well as campaigns and templates.

Copy content to other accounts

Efficiently organise your content by copying, moving, renaming, and deleting folders across the platform.

Manage folders

Team management

Learn which contacts count towards your Dotdigital Marketing billing.

Understand contact-based billing

Channels included in contracted allowances, and those billable separately.

Standard vs premium messaging

Set up and edit your company information, billing address, payment methods, and billing contacts.

Your billing details

Depending on your settings, various people might receive a copy of your invoice.

Who receives a copy of my invoice?

Pay your first, monthly, and one-off invoices using a credit card, debit card, or bank transfer.

View and pay your invoices

Update the purchase order number that we apply to your invoices to prevent any delays in processing.

Update a purchase order number

Billing

Define your brand's tone and style, so DotdigitalAI generates on-brand content.

Set up your brand voice

Tips and examples to help you get the most from your brand voice profile.

Brand voice best practices and examples

Brand voice (WinstonAI)

Developer hub

Academy

Contact Support

Go to Dotdigital

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.