In Dotdigital Marketing, the time zone settings are applied at the account level, not per user. This ensures campaigns are sent consistently across the account.
Understanding how time zones work, how to check your settings, and how to troubleshoot common issues helps ensure your campaigns reach audiences at the right time.
Before you start
To view or change the time zone setting, you must be the account owner or have the Can manage account user permission.
Check your account time zone
Select the Account menu icon and go to Settings > General > Account settings.
Check your account time zone.
The time zone shown here applies to all users in the account.
Change your account time zone
Select the Account menu icon and go to Settings > General > Account settings.
Choose the preferred time zone from the drop-down menu.
Scroll to the bottom of the page and select Save settings.
Troubleshoot time zone issues
A common issue is a mismatch between expected and recorded send times. For example, an email sent at 09:53 might appear as 08:53. This usually happens because the default time zone is UTC, which doesn’t adjust for daylight saving time (DST).
Resolve discrepancies:
Check your time zone setting
Make sure the configured time zone matches your operational needs. If you rely on DST, update the time zone manually. UTC doesn’t adjust automatically.
Align campaign send times
Before sending, confirm that your campaign’s scheduled time matches your audience’s local time.
Best practices
Review settings regularly:
Especially around DST changes.
Keep teams informed
Make sure everyone understands the shared time zone setting.
Use permissions wisely
Assign the Can manage account permission to relevant team members to share responsibility.