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An introduction to the program builder where you can design your automations.

Program builder

Use the program builder to create automated marketing journeys.

Working with the program builder

Learn to activate and deactivate your automated programs.

Activate and deactivate automated programs

Exit conditions let you automatically remove contacts from a program when they meet specific criteria.

Use exit conditions to remove contacts from a program

Identify, understand, and fix any validation errors in your program.

Program validation errors and how to fix them

Manage and understand the automated programs in your account.

Managing automated programs

Enable or disable enrolments, view, copy, and deactivate.

Manage active programs

Edit, remove contacts from, or reactivate deactivated programs.

About deactivated programs

View, copy, or delete your read-only programs.

About read-only programs

Send automated daily or weekly update campaigns to your contacts with programs.

Create triggered daily or weekly email campaigns using the program builder

Enrol a contact into a program that starts straight away.

Enrol a contact into a program that starts immediately

Gareth Burroughes

Laura Russell

Set up the start condition in your program, including scheduling, rules, and limits that control how contacts are enrolled.

Understand and create program start conditions

Learn how to use the delay node to add a delay to your programs.

Add a delay node to a program

Use the Update contact node to update contact data fields and marketing preferences in a program.

Update contact node

Use two-way decisions to branch automated programs.

Two-way decision node

Use the multi decision node to route contacts to multiple outcomes in your automated programs.

Multi decision node

Program messaging channel: Email campaign

Use the SMS/MMS campaign node in your programs.

Program messaging channel: SMS/MMS

Set up your push notification profile and find out what changes need to be made to your app.

Program messaging channel: Push notifications - set up

Use the Push notification program messaging node, and view statistics for your push notifications.

Program messaging channel: Push notifications - usage and reporting

Create a split in your marketing automation program based on date and time.

Date splits in programs

Create a split of contacts in your marketing automation program based on a specified number reaching the node first.

Quantity splits in programs

Create a random split of contacts in your program.

Random splits in programs

Use the Google Ads action in programs to automate adding and removing contacts to your Google Ads audiences.

Digital marketing channel: Google Ads

Maintain and grow your audiences easily and improve your retargeting efforts with the Facebook Audience node in your programs.

Digital marketing channel: Facebook Audience

Program nodes

Developer hub

Academy

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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