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Change your WhatsApp display name

Update the business name that appears in WhatsApp conversations.

Written by Gareth Burroughes

Your WhatsApp display name is the business name that contacts see when they message you. You can update this name through Meta Business Manager, then re-register your number in Dotdigital Marketing to apply the changes.


Before you start

  • You must have a WhatsApp Business Account connected to Dotdigital Marketing.

  • Display name changes require approval from Meta.


Change your display name

  1. Go to Meta Business Manager > WhatsApp Manager > Account tools > Phone numbers > Profile.

  2. Update the display name.

  3. Wait for Meta to approve the new display name.

  4. In Marketing, select the Account menu icon and go to Settings > WhatsApp > Manage connection.

  5. Select Re-register.

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