Dotdigital

Gareth Burroughes

Laura Russell

Regulations, privacy, and security

The General Data Protection Regulation (GDPR) is a European privacy law that governs how organisations collect, store, and process personal data.

What's the GDPR?

Consent is an agreement between you and your contacts about how you use their personal data.

Record consent for your contacts

A list of common questions we've been asked and other snippets of useful information.

Privacy FAQ

The California Consumer Privacy Act (CCPA) was passed by the California Legislature on June 28, 2018, and took effect from January 1, 2020.

The California Consumer Privacy Act for Dotdigital

The California Consumer Privacy Act (CCPA) was passed by the California Legislature on June 28, 2018 and took effect from January 1, 2020.

The California Consumer Privacy Act for CPaaS

Dotdigital Marketing places cookies and similar technologies on your contacts' devices to provide certain features. This article explains what those cookies are and how they work.

Cookies that might be placed on contacts' devices

The CAN-SPAM Act sets rules for commercial email sent to US inboxes. Here's what you need to know and how Dotdigital Marketing supports your compliance.

Am I CAN-SPAM compliant?

If you send marketing emails from or to contacts in Canada, CASL applies to you. Regardless of where your business is based.

Am I CASL compliant?

Compliance

Single sign-on uses OpenID Connect to authenticate account users through their identity provider.

Single sign-on (SSO): technical overview

Set up and find the correct information to configure single sign-on for your Dotdigital Marketing account using Ping SSO.

Ping SSO: Set up and find SSO configuration information

Learn to set up and find the correct information to configure single sign-on for your Dotdigital Marketing account using Azure Active Directory.

Azure Active Directory: Set up and find SSO configuration information

Learn to set up and find the correct information to configure single sign-on for your Dotdigital Marketing account using Okta.

Okta: Set up and find SSO configuration information

Learn to set up and find the correct information to configure single sign-on for your Dotdigital Marketing account using Google Workspace.

Google Workspace: Set up and find SSO configuration information

Learn to set up and find the correct information to configure Single sign-on for your Dotdigital Marketing account using OneLogin.

OneLogin: Set up and find SSO configuration information

If your account has SSO set up on it, you can use SSO to log in to Dotdigital Marketing.

How to log in using SSO

Manage single sign-on (SSO) account access for individual users in your team structure.

Manage users with single sign-on (SSO)

Single Sign-On (SSO)

When a contact requests that you delete their data, you can remove it from all areas of the platform.

Process a request to delete a contact's data

Export a contact's data to fulfil a subject access request.

Process a request to access personal information

A sub-processor is a third party data processor engaged by Dotdigital who has or may have access to, or process, client data.

Third-party data processors

Regulations

What we're doing at Dotdigital to keep your data safe.

Understanding the Privacy Act and how we’re keeping data safe

In Australia, data privacy and protection are primarily regulated by the federal Privacy Act 1988 and the Australian Privacy Principles.

Australian Privacy Act and Privacy Principles

What we’re doing as an organisation to help customers.

Compliance with the Privacy Act

How Dotdigital helps with Privacy Act compliance

Australia

GDPR advice centre

Under the GDPR, contacts can ask for all the data you store on them to be deleted.

How to process a Right to be Forgotten request

Under the GDPR, contacts can ask to see all of the data you hold on them.

How to process a Subject Access Request (SAR)

We use a tracking pixel to bring you the reporting and segmentation features of our platform.

Tracking and the GDPR

The types of cookies involved in using Dotdigital Marketing and how and when to use cookie management on your site.

Make sure you're cookie compliant

GDPR compliance is an ongoing exercise and we are constantly reviewing and updating our practices.

What we're doing as a data processor to help customers comply with GDPR

We want to make sure that our clients have the tools that they need to be compliant with the GDPR.

How Dotdigital helps with GDPR compliance

Understanding GDPR and how we’re keeping data safe

EU and UK

How we’re going beyond the EU-US Privacy Shield to make sure everyone's data is safe.

What we're doing about the EU-US Privacy Shield

The Personal Data Protection Act (PDPA) provides a baseline for processing people's personal data in Singapore.

PDPA advice centre

Privacy compliance is an ongoing exercise and we are constantly reviewing and updating our practices.

What we’re doing as an organisation to help customers comply with the PDPA

We want to make sure that our clients have the tools that they need to be compliant with the PDPA.

How Dotdigital helps with PDPA compliance

Understanding the PDPA and how we’re keeping data safe

Singapore

Learn about our AI safeguards and principles for secure, responsible data usage.

Dotdigital and AI: Frequently asked questions

Developer hub

Academy

Contact Support

Go to Dotdigital

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.